Refund policy

You can always contact us for any return question at flojossweetsllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellation & Refund Policy

Because every order is custom-made specifically for each client, cancellations must be submitted by email to:

[flojossweetsllc@gmail.com](mailto:flojossweetsllc@gmail.com)

Standard Orders

Cancellations received at least seven (7) days before the event date are eligible for a refund of 50% of the total order value.
Refunds are issued to the original method of payment within approximately 7–10 business days after approval. Processing times may vary depending on your financial institution.

Non-Refundable Orders

The following are non-refundable:

* Custom-designed cake toppers
* Fresh or specialty flowers purchased specifically for your order
* Large orders
* Rush (last-minute) orders
* Orders canceled fewer than seven (7) days before the scheduled event
* Orders that have already entered production or have been completed

If an unforeseen emergency occurs after the cancellation deadline, please contact FloJo's Sweets immediately. While refunds cannot be guaranteed, we will review your situation and discuss any available options.